CALL US :800-745-4296
         Or: 717-432-8944

Shipping & Returns


Please call 1-800-745-4296 for shipping questions or email us at:
customerservice@bowhunterssuperstore.com

Shipping rates are based off of the subtotal of merchandise on your order. Additional shipping costs may be required for oversized items, or orders being shipped to Alaska, Hawaii, APO/FPO, Puerto Rico, Guam or any other US Protectorates.

Order Amount Ground 2-3 Day Express
$.01 - $25.00 5.95 15.95
$25.01 - $75.00 7.50 17.95
$75.01 - $100.00 9.95 19.95
$100.01 - $200.00 11.95 25.95
$200.01 & Over 14 .95 29.95



2-3 Day Express Shipping
Orders received before 9 AM EST will be shipped out the same business day, if stock is available. When selecting the option for 2-3 Day Express during checkout, you should expect to receive your package within 2-3 business days. Additional shipping costs for oversize items sometimes required. Please contact us for more information/rates at 800-745-4296.

*Customized arrow and shaft orders may delay shipping by approximately 2-3 business days. This includes express orders.


OVERSIZE RATES:
Certain items are subject to additional shipping charges dependent on weight, dimensions, and delivery destination. These items include, but are not limited to, treestands, targets, bow cases, heavy items, etc. For estimated shipping rates, contact us via email at customerservice@bowhunterssuperstore.com or call 800-745-4296..


INTERNATIONAL RATES:
A $30.00 flat rate is collected for shipment on any international orders. Actual shipping cost is based on the weight and dimensions of the package. After processing, the customer is responsible for any additional shipping cost before order is released.

While products may vary, below is a general list of estimated shipping weights.
• 1 lb. - Small items such as nocks, vanes, feathers, strings, broadheads, scents, etc.
• 2 lbs. - Sights, releases, gloves, points, broadheads, scents, etc.
• 3-4 lbs. - Shafts, some quivers, bow vises, etc.
• 4 lbs. - Bow vises.
• 5 lbs. - Arrows.
• 9 lbs. - Average bow packages.
• 12 lbs. - Arrow saws.
• 12 lbs. - Average crossbow package.

Shipping costs do not include any Customs fees or duties due at the time of delivery. Customer is responsible for any/all fees.

Below are approximate shipping costs for several countries, although we do ship to every country. For any additional inquiries regarding international shipping rates, contact us via email at customerservice@bowhunterssuperstore.com or call 717-432-8944.


Insurance.
We recommend insurance for your order. If you elect not to get insurance, Bowhunters Superstore will not be held responsible for any lost or damaged packages. The cost for insurance is $2.00 per $100.00 worth of merchandise. The minimum insurance amount is $2.00.


Returns
Return requests may be made within 30 days of the date of delivery. A request to return the item may be made by emailing customerservice@bowhunterssuperstore.com or calling 800-745-4296 Monday through Friday from 9 AM - 5 PM EST.

Customers returning items may request a refund, an exchange, or credit towards a future purchase.

All returns are subject to inspection upon delivery.

While we strive for customer satisfaction, safety is also a priority to us. Because of this, some items are not returnable. See non-returnable section below.

Please follow the following directions to return an item:
1. Contact our Customer Care department for a return authorization number.
2. Include in the package a note containing the following information: RA number, name, address, telephone number, reason for return, and desired solution (refund, exchange, etc.).
3. Customer is responsible for the cost of return shipping. In the event of error on behalf of Bowhunters Superstore, a standard return shipping label will be provided via email. Return address is as follows: RETURNS DEPARTMENT, Bowhunters Superstore, 1045 Zeigler Road, Wellsville, PA 17365.
4. Returns will be processed and/or refunded within 48 hours of receipt. Refund does not include original shipping cost.


Non-Returnable Items Bows, crossbows, treestands, safety harnesses, climbing sticks, mouth calls, scents & scent elimination products, and optics. Other non-returnable items include, but are not limited to, custom arrows or shafts, any items that have been used or damaged by the customer, and any item that has been mounted or shows signs of use. All manufacturers factory packaging must be included and in re-sellable condition.


Manufacturers Warranty* Please Read
Most, if not all, of the merchandise we sell is covered by the manufacturer factory warranty.

For any defective item or one that requires warranty work, please contact the manufacturer for further instructions. We will be happy to assist you by providing the phone number and/or email address for the manufacturer.

Bowhunters Superstore return policy is strict to protect our customers.

 


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